Payment & shipping
Shipping Process and Carriers
Once we have received your payment, order processing usually takes 2–3 business days. Afterwards, the package is prepared and handed over to one of our partner couriers: GLS, UPS, or FedEx.
The system automatically selects the most suitable carrier based on the shipping address and package size. If you prefer a specific courier, please write it in the order notes and we will consider it if possible.
Shipping of Live Plants
Important: We do not ship live plants after Wednesday to avoid heat or frost damage from weekend storage. In such cases, we dispatch the order on the following Monday.
Delivery usually takes 2–3 business days depending on courier performance, but the full process (from payment to delivery) may take 7–14 days, especially for plants or large orders.
Shipping Costs and Zones
Shipping costs vary depending on the country and weight zone. The maximum weight per package is 31.5 kg.
| Shipping Zone | Countries | 0–15 kg | 15–31.5 kg |
|---|---|---|---|
| Zone 1 | Austria | €6.00 | €8.00 |
| Zone 2 | Germany, Hungary, Czech Republic, Netherlands, Belgium, Slovakia | €12.00 | €16.00 |
| Zone 3 | France, Italy, Spain, Portugal | €22.00 | €30.00 |
For oversized packages (over 31.5 kg), we provide a custom quote. Please contact us via email!
Payment
Your order will be processed once the full payment (product + shipping) has been transferred.
Bank transfer details:
Name: DS Trade GmbH
IBAN: AT27 3299 0000 0004 3729
BIC: RLNWATWWZWE
Bank: Raiffeisenbank Zwettl
Address: 1020-Wien, Obere Donaustraße 15.
Please include yourorder ID in the transfer reference.
Packaging and Discretion
Our packages have no external indication of the contents.
Sender name: DS Trade GmbH.
Packages are well-padded to protect the goods during transport.
Tracking
Once the package is handed over to the courier, we will send you the tracking number by email so you can monitor the delivery status on the courier’s website.
Important: Please regularly check the package status via the tracking link. If delivery fails, the package may be redirected to a nearby pick-up point without additional notice, and emails may go to your spam folder.
We recommend checking the tracking daily after shipping, especially if the parcel is delayed.
In-Store Pickup
You can also collect your order in person at our Vienna store:
Grow Island – 1020 Wien, Scholzgasse 6
Select the “In-store pickup” option during checkout. We’ll notify you by email once the package is ready.
Right of Withdrawal
As a consumer, you have the right to withdraw from the purchase within 14 days without giving a reason, except for:
- Live plants
- Opened nutrients
- Opened seed packs
- Products that cannot be returned for hygiene reasons
